Mystery Shopping analysis and projects with B Mystery
All investments made by companies with the aim to develop products and services can be nullified in an instant if the sales process towards the end customer is not effectively monitored. The experience gained in the Retail sector has allowed us to develop B Mystery Shopping, the tool developed by BIG to detect and evaluate the performance delivered by your sales network.
Mystery Shopping Projects
We are able to develop Mystery Shopping projects thanks to the “mysterious customers” selected by us. Moreover they are carefully trained to verify, anonymously and with absolute respect for privacy:
- the quality of the services provided by the company
- the correct application of the company procedures
- the correct commercial strategy applied by the sales network