Analysis and Customer Experience projects with B Experience
Exclusive methodology developed by BIG for the detection of the Customer Experience of your Customers. Knowing your customers’ satisfaction with your products or services is the basis for developing a relationship with them. B Experience allows you to detect the overall experience that customers have throughout their entire interaction with the company: not only shopping, but a relationship including customer care and interaction with the brand.
![customer experience b experience customer experience projects](https://www.businessintelligencegroup.it/wp-content/uploads/2020/04/customer_experience_b_experience.png)
Customer Experience Projects
We are able to develop Customer Experience projects thanks to the flexibility of our detection systems (online interviews, telephone interviews, point of sale interviews).
With B Experience we are able to:
- Detect the quality perceived by your customers
- Collect the experience made by your customers on all the company’s touchpoints
- Develop continuous improvement plans
![big answers](https://www.businessintelligencegroup.it/wp-content/uploads/2020/04/big_answere_2.png)