Analysis and Customer Experience projects with B Experience
Exclusive methodology developed by BIG for the detection of the Customer Experience of your Customers. Knowing your customers’ satisfaction with your products or services is the basis for developing a relationship with them. B Experience allows you to detect the overall experience that customers have throughout their entire interaction with the company: not only shopping, but a relationship including customer care and interaction with the brand.
Customer Experience Projects
We are able to develop Customer Experience projects thanks to the flexibility of our detection systems (online interviews, telephone interviews, point of sale interviews).
With B Experience we are able to:
- Detect the quality perceived by your customers
- Collect the experience made by your customers on all the company’s touchpoints
- Develop continuous improvement plans